Important. You can do this by printing a network configuration page. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. Open Device Manager. If you're using the MX922 wirelessly, make sure that the printer's signal strength is 80% or higher. - (If using Wired LAN connection) It is disconnected from Wired LAN. The printer driver is installed before you complete a needed upgrade to the computer's operating system. Connect the Type-C side to the scanner. Print and scan photos or documents directly from your compatible mobile or tablet device with Canon software solutions. The following screen is displayed after pressing [OK]. Confirm that the Enable bidirectional support box is checked for the selected driver. Also, try to move or turn off other devices that may affect the printer's signal. If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. I've printed wirelessly with no problems from the Canon printer. If the scanner is not listed in the application, the driver is not installed properly. ; The supplied USB cable is for the scanner only. The MX920 series will appear in the twain_32 window. If I try to initiate from the PIXMA, I get "set the PC to start scanning." If the TWAIN driver is installed, you'll see two files for the MX922. Make sure that your scanner or … (It is disconnected from LAN, if using on LAN.) If the regular MX920 series listing is chosen (shown with a check next to its name in the image above), the computer will attempt to communicate with the printer via USB instead of across the network. From the Printer properties window, select the Ports tab. Canon PRINT Inkjet/SELPHY is the print and scan app for PIXMA, MAXIFY and SELPHY from your iPad, iPhone or iPod touch. *1 *1: Functions and services may not be available in certain printers, countries or regions and enviroment. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Flat end (A): Connect (A) to the USB port on the computer. Confirm that the Enable bidirectional support box is checked for the selected driver. Cannot Communicate with Printer over Wireless LAN Cannot … This Shell Hardware Detection service is responsible for detecting … If not checked, select the box, then If not checked, select the box, then select Apply. other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. The scanner may not be recognized by the computer. Once in properties, select the “Compatibility” tab and check ‘Run this program as an administrator’. The printer driver, XPS printer driver, ScanGear (scanner driver), and fax driver will be deleted when you uninstall the MP drivers. You may need to scroll to see all the entries. Scanner driver will be closed. Open the Printer properties screen in Windows. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. Select OK to close the Printer properties window. If you're using the MX922 on a Mac, make sure that you have the TWAIN (scanner) driver installed. To see the signal strength, print a network configuration page. You can do that quickly by pressing Windows Key + I and choosing Device Managerfrom the list. If the signal strength is low, try to move the printer closer to the router. If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Check the cause of your problem according to the connection method. 5. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. 1. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. wireless router), and smartphone/tablet.. If these drivers are not installed, they can be downloaded from our website. - (If using wireless LAN connection) Signal strength is poor due to obstructions. Disconnect and reconnect the scanner. The following error screen is displayed when the scanner is not connected to the computer. Making sure that they're not blocked by security or firewall programs will help enable your printing and scanning to work correctly. For details, see Scanner Connection Method. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. Restart Shell Hardware Detection. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. If not checked, select the box, then Apply. Cannot Communicate with Printer over Wireless LAN Cannot … Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. It cannot be used for other devices. * If the scanner is connected via USB hub, connect the scanner to … Locate your Canon driver, right-click it and cho… Open the Printer properties screen in Windows. To do this, press and hold the Windows  key and type R. In the Run box that appears, type twain_32 and click OK. Check the USB cable at ends. I am trying to use my Epson Perfection V550 Photo Scanner but after installing the drivers and software, I am hit with the message, "Windows cannot communicate with the scanner." Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. This process is quite simple, and you can perform it by following these steps: 1. Before getting this scanner, I had previously bought a Canon 9000F scanner and had basically the same issue. 1. 2. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Then click the Software tab. If you're using the MX922 on a network, you'll see a second MX920 series folder in this window. Get the most recent driver package from Canon Support. Low signal strength can cause communication issues. The printer function works fine. Learn which ports and programs are necessary for your computer and printer to communicate with each other. Disconnect and reconnect the scanner. You can do this from a Windows PC or a Mac. Uninstall and reinstall the driver and then reconnect the scanner. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. Check the fields under the Port, Description, and Printer columns to confirm that the printer is set to the proper port. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. Network-connected Canon printers should be set to CNBJNP under Port and Canon BJ Network Port under Description. 145: Cannot communicate with scanner for these reasons: - Scanner is turned off. If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. If your smartphone/tablet cannot communicate with the printer, check the following.. 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